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Information Technology at Purdue

On Dec. 19, 2018, you received an email notifying you that your email account will move from a server on campus to Purdue’s version of the Microsoft’s Exchange cloud service. For you and others in your department, this change will occur starting Monday, March 25. 

Your mailbox will simply move from Purdue’s campus to the cloud, and no emails will be lost in the process. Current emails will be inaccessible for approximately one hour during the move.

Outlook on employees’ work computers, computers serviced by ITaP or your department's IT group, should be unaffected. Users may need to sign in, restart Outlook, or restart their computer. Some non-Outlook email applications may need to be reconfigured. Even if there are issues with their email applications, users can visit https://outlook.office365.com for full access to their Purdue email while the application issues are being resolved.

Users will notice the change on their personal mobile devices, which will no longer receive new Purdue Exchange emails after the move. Those mobile devices will have to be reset when you confirm that you are no longer receiving Purdue emails to your mobile device(s).

By far the easiest way to set up personal mobile devices, such as smartphones and tablets, is to delete the current Exchange account on the device, create a new account, and allow the device to set up the new account. When creating a new account, you will want to use “Exchange” as the option, then you will need to enter username@purdue.edu and your Purdue password during the process.

The Frequently Asked Questions (FAQ) page is available at https://www.itap.purdue.edu/email/faq.html.

Some device-specific setup information can be found in Purdue’s GoldAnswers (https://www.purdue.edu/goldanswers/) knowledge base by searching on the name of the device/operating system.

What’s the benefit to me?

Everyone will receive 50 gigabytes of mailbox space, 10 times what most people have now. The change also should provide more robust email service and save the University the cost of operating and maintaining its own email services, while better positioning Purdue for future IT projects.

What else do I need to know?

This project will take several weeks during the spring semester and should be finished by May 2019. ITaP and campus academic IT staff members can assist with the process.

If you have questions or issues, contact your department’s IT staff KCCHELP@PURDUE.EDU or the ITaP Customer Service Center at itap@purdue.edu or by calling 44000.